Our shoes come with a 30 DAYS guarantee, ensuring that you receive a replacement or repair in the event of any defects or breakage of the air compression bubble.
Please note that if you intentionally damage, break, or misplace the item, you will not be eligible for the 30 DAYS guarantee.
We cannot be held responsible for any damages caused during shipping. If you encounter any issues with the packaging, please contact the courier responsible for the delivery.
To qualify for a refund, your item must be unused and in the same condition as when you received it, including the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
PLEASE SEND RETURNS/EXCHANGES WITHIN 30 DAYS OF RECEIVING ITEM TO:
BRO UP
193 S Mountain Way Dr
Orem, Ut 84058
USA
Upon returning the item, please send us proof of shipment, such as an emailed picture of the receipt. This will serve as a reference for us.
If you choose to return the item with tracking, please inform us of the expected arrival date at our warehouse. By keeping us updated, we can liaise with our shipping team to ensure the timely receipt of your return.
Once we receive and inspect your return, we will send you an email notification confirming its arrival. Furthermore, we will inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and the credit will be automatically applied to your original method of payment, such as your credit card. The reimbursement will typically be completed within 3-5 working days.